Know Essential EMR Features For A Right Urgent Care Software Solution

As the competition is constantly growing, more and more urgent cares today are evaluating their existing EMR (Electronic Medical Records) to ensure that their processes are running efficient and their practice is proper and competitive. After all, their major focus is efficient workflow.

If the EMR is wrong, it may end up cost you more money, time and frustration. Most of the clinics don’t consider the needs of their clinic when choosing their EMR. This is the main reason why they go for new solution.

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Therefore, you need to consider choosing an EMR that not only aligns with your goals, but also have features necessary for your urgent care. The following is a complete list of the features your urgent care software solution must have.

User friendly navigation and customization

While most of the software is usually made up to be generic to be used for large range of specialties, the best custom healthcare solutions offer personalization options. Customized templates and procedure lists can greatly improve the chart completion rates as well as overall revenue. You will even notice high employee satisfaction along with their engagement whilst your EMR works well with the processes.

A flexible EMR must let you to fine-tune the documentation processes to best meet your needs. The best of the solution will allow you to customize the reports, free text fields, staff reminders, as well as occupational medicine protocols.

Technical support

Software is an automated tool that can prove to be very effective in hands of the skilled users. Therefore, the clinical and the administrative staff as well must be well trained to make the EMR solution successful. You can ask the EMR vendors about training programs. Ask whether they have experienced trainers on staff. Ask if training is too included during implementation or is it an additional cost. No matter whether it is on site or off site, constant training will make sure that your staff is up-to-date when it comes to software functionality.

Proper access to the online training will really save your valuable time. It can be really helpful for the urgent care clinics that experience frequent employee turnover.

Functionality that is focused on patient

A reliable EMR solution must have proper tools for the patient interaction. Moreover, it can even provide other such interactive tools so that the patients can take charge of their own health choices as well as payment options.

Having patient centric tools allow the patients to complete registration before they even arrive at clinic. Software can allow the patients to pay online or even setup payment plans to improve their experience. Moreover, it even decreases collection time.

Another contact point may be patient portal that is web based. It can allow the patients to sign in through internet and view the lab reports, private messages, appointment details, and other documents from the doctor in secure environment.

A proper EMR solution can help your clinic run efficiently and smoothly. Just make sure to evaluate right features that are critical for your urgent care!